The following page(s) contain instructions on using Remote Desktop to connect to Faculty & Staff Windows computers on the UMKC campus (from off-campus). Your campus computer must be powered on to receive connections.

1. Apple Remote Desktop gives you screen-sharing and text-messaging capabilities, along with a wide range of powerful remote assistance tools. Thanks to screen sharing, you can observe 1, 10, even 50 screens in action simultaneously, allowing you to closely monitor your network. And that’s your entire network — not just Mac computers.
2. Setup Remote Desktop on Mac Now that you are setup on the PC side, it’s time to get remote desktop installed on your Mac. You’ll want to go to the App Store and search for remote desktop. The first app should be Microsoft Remote Desktop.

Dec 07, 2017  The remote assistance features built into Windows and Chrome could also be useful as they should be quick to set up if you’re already using Windows or Chrome. If you constantly find yourself having to perform remote tech support for the same people, you may want to get your relatives off of Windows entirely.

Don't know your computer name or don't know if your account has the correct permissions? Find out here. If you need assistance, please contact the IS Technology Support Center or your IT Liaison.

Please note: Before you attempt to connect to UMKC resources remotely, please make sure your operating system (Apple OS X) has all applicable security updates installed.
To connect to your campus Windows PC from a Mac you will need to use the Microsoft Remote Desktop application for Mac version 10.3.8 (or higher). If you are using a university-owned Mac, you may already have this app installed. Please contact the Technology Support Center or your IT Liaison if you have questions about using this software on a university-owned Mac.

Supported	Default Icon	Client Name
Microsoft RDP v10 Link to Download
Microsoft RDP v8
Apple RDC

Mac OS X Remote Desktop Connection Instructions

1. Open the Microsoft Remote Desktop application
2. Click the '+' icon
3. Select PC
4. For PC Name, enter the name of the remote computer to connect to. Or check How to find my computer name
5. For User Account, click the dropdown to change the setting
6. Click Add User Account
7. For User Name, type UMKCusername@umsystem.edu in DomainUsername
8. For Password, type your UMKC Username Password. Note: you will need to update your Remote Desktop settings every time you change your UMKC Username password.
9. Click Save
10. For Friendly Name, enter the PC name
11. Click on no gateway to change the setting
12. Select Add Gateway from the dropdown
13. For Server Name, enter tsg.umkc.edu
14. For User Account, click Use PC User account
15. Select your UMKC username from the list
16. Click Add
17. Click Add again
18. To initiate the connection, double click on your PC Name tile
19. Click Show Certificate
20. Click Always Trust to prevent seeing this warning again for the PC specified
21. Click Continue

If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.
You are now connected!

Provide complete technical assistance to all the computers on your network without ever leaving your desk. Apple Remote Desktop gives you screen-sharing and text-messaging capabilities, along with a wide range of powerful remote assistance tools.

Thanks to screen sharing, you can observe 1, 10, even 50 screens in action simultaneously, allowing you to closely monitor your network. And that’s your entire network — not just Mac computers. You can also view and control the screens of any Virtual Network Computing (VNC)-enabled computer, including Windows, Linux, and UNIX. When a user needs assistance, you take control of any individual screen and view the remote desktop in full-screen mode.

Remote Drag and Drop

If the situation requires more than just a demonstration, you can easily transfer files and folders between your computer and a user’s computer by a simple drag and drop (or copy and paste). With pinpoint accuracy, you can graphically copy files to a particular location in the Finder, or directly into any application or document window on the remote computer.

Microsoft Remote Assistance Port

System status indicators

System status indicators are perfect for a quick check on all your systems. A summary view gives you insight into the overall health of a system. Detailed views give color-coded status of CPU, disk, and memory usage. Color indicators change from green to yellow to red when usage levels reach a defined threshold.

Curtain Mode

Microsoft Remote Assistance Machine

What if you’re doing some fine-tuning but would prefer to keep the work hidden from the outside world? Turn on Curtain Mode and the local user’s view of the desktop is hidden. You can still view and have full control of the remote system’s desktop, but no one else will be able to see what’s happening. This feature is perfect for those managing systems that have public displays, such as in museums or kiosks.

Microsoft Remote Assistance Vista

Apple Remote Desktop also lets you send text messages to an individual or to all your clients. So those “mandatory upgrade” announcements will always be seen. And if your clients ever need your attention, they can do the same. For more detailed messages, initiate a private real-time,one-to-one text chat. You can be sure your clients will always get your message.